Robin Dreeke is former FBI Agent from the FBI Behavioral Unit. He writes in his It's Not All About "Me": The Top Ten Techniques for Building Rapport - book about how to build trust and connect with people.
The book is written well and it's easy to understand. Techniques as such are not magic, but something that everyone can take in to use if they wish. I've previously read about nonviolent communication and I think there are many similarities to the things Robin is teaching.
As the title already says, the main message is to concentrate to the other person. The key is to get rid of need to answer to other, but to concentrate on what the other one is saying. It sound so easy, but you can easily notice in everyday discussions the need to bring your own views and your ego to the discussions. NVC book already thought me about this skill few years ago, but I still find it very difficult to master.
Of course there are some other things to take in to account. For example there are tricks that help you make the person you want to approach, to feel safe and comfortable to open up. These skills are important for everyone in their personal and work life's.
In top of being interesting and easy to read, the book is also very compact and fast to read. I highly recommend everyone to read this book. I can't think of anyone who wouldn't benefit of the skills presented in this book.
Written by +Henri Hämäläinen